Nasco Healthcare Warranty Statement
Simulaids Brand Products warranties products to be free from any defect in materials and/or workmanship for a period of three years, as printed in the user manual, from the date of the invoice, which indicates when the product was shipped to the end-user. Rescue Randy and Moulage products, Stat and Alex Mankins warranty is 1 year or what is listed in the instruction manual.
Life-Form Brand Products warranties products to be free from any defect in materials and/or workmanship for a period of five years, as printed in the user manual, from the date of the invoice, which indicates when the product was shipped to the end-user. Electronics warranty varies and is listen in the product manual.
What this warranty does not cover:
- This warranty does not cover defects or damages resulting from the use of the product in other than its normal and customary manner.
- This warranty does not cover defects or damages from unauthorized design modifications, improper usage, improper storage, abuse, failure to follow maintenance procedures as outlined in the owner’s instruction manual, or other acts that are not the fault of Nasco, including damage caused by shipping.
- This warranty does not cover cases, accessories, stains, cosmetic appearance, or normal replacement of disposable items.
- This warranty does not cover transport costs and all risks of transport relating to the warranty of the product.
- Ink stains are not covered under warranty. Do not allow print material to come in contact with the skin of your product. The ink will embed in the porous surface and be impossible to remove
- Products not manufactured by Nasco Healthcare are subject to the manufacturer’s warranty, including but not limited to tablets, and computers
Should it be necessary to return a product for credit, or for any other reason, contact Simulaids’ Customer Care team to obtain an RGA Number. Please refer to your invoice number when phoning in your request for returning merchandise. Should you have any questions, or wish further information on any product we manufacture, call or email our Customer Care team.
At no time will any product be accepted at the factory without a proper return authorization