Online Orders - Terms and Conditions of Sale

1.     Applicability. THESE TERMS AND CONDITIONS CONTAIN VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

THESE TERMS AND CONDITIONS REQUIRE THE USE OF ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS.

BY PLACING AN ORDER FOR PRODUCTS FROM THIS WEBSITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THESE TERMS AND CONDITIONS, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS. YOU MAY NOT ORDER OR PURCHASE PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH NASCO HEALTHCARE, INC., OR (iii) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE’S CONTENTS, PRODUCTS, OR SERVICES BY APPLICABLE LAW.

These terms and conditions (these “Terms”) apply to the purchase and sale of products (“Products”) through https://shop.nascohealthcare.com/ (the “Site”) made by you (and on behalf of your organization or company) (collectively referred to as “Buyer”, “you”, or “your”). These Terms are subject to change by Nasco Healthcare, Inc. ( “Nasco”) without prior written notice at any time, in our sole discretion. Any changes to these Terms will be in effect as of the “Last Updated Date” referenced above. You should review these Terms prior to purchasing any Products that are available through this Site. Your continued use of this Site after the “Last Updated Date” will constitute your acceptance of and agreement to such changes.

These Terms are an integral part of the Terms of Use that apply generally to the use of the Site. You should also carefully review our Privacy Policy before placing an order for Products through this Site. Nasco respects your privacy and are committed to protecting it. Nasco’s Privacy Policy, https://nascohealthcare.com/privacy-policy/, governs the processing of all personal data collected from you in connection with your purchase of Products through the Site.

IN THE EVENT YOU HAVE PURCHASED AN “ALEX” OR “AXEL” PATIENT SIMULATOR PRODUCT, ADDITIONAL SOFTWARE TERMS AND CONDITIONS SET FORTH IN SECTION 24 SHALL ALSO APPLY TO YOU.

2.    Order Acceptance and Cancellation. Buyer agrees that Buyer’s order is an offer to buy, under these Terms, all Products listed in Buyer’s order. All orders must be accepted by Nasco or Nasco will not be obligated to sell the Products to Buyer. Nasco may choose not to accept orders at Nasco’s sole discretion, even after Nasco sends Buyer a confirmation email with Buyer’s order number and details of the Products Buyer has ordered.

3.    Delivery and Risk of Loss. Nasco will arrange for shipment of the Products to Buyer. Buyer will pay all shipping and handling charges unless otherwise specified. Title and risk of loss pass to Buyer upon delivery to carrier for shipment. Shipping and delivery dates are estimates only and cannot be guaranteed. Any delivery date or timeframe provided by Nasco is for informational purposes only and a good faith estimate of the expected delivery date for the Products. Nasco will use commercially reasonable efforts to fulfill orders within the timeframes stated but in no event shall Nasco be liable for any losses or damages associated with Nasco’s inability to meet any such timeframes.

4.   Inspection and Rejection of Nonconforming Products.

(a) Buyer shall inspect the Products within five (5) days of receipt (“Inspection Period”) and either accept or, only if any such Products are Nonconforming Products, reject such Products. “Nonconforming Products” means only the following: (i) product shipped is different than identified in Buyer’s purchase order; or (ii) Product’s label or packaging incorrectly identifies its contents. Buyer will be deemed to have accepted the Products unless it provides Nasco with written notice of any Nonconforming Products prior to expiration of the applicable Inspection Period, stating with reasonable specificity all nonconformities, and furnishing such other written evidence or other documentation as may be reasonably requested by Nasco (including the subject Products, or a representative sample thereof, which Buyer contends are Nonconforming Products). All nonconformities that are not so specified will be deemed waived by Buyer, such Products shall be deemed to have been accepted by Buyer, and no attempted revocation of acceptance will be effective.

(b) If Nasco determines that such Products are Nonconforming Products, Nasco shall, in its sole discretion, (i) replace such Nonconforming Products with conforming Products, or (ii) credit or refund the Price for such Nonconforming Products. Buyer shall ship, at Nasco’s reasonable expense (in accordance with Nasco’s instructions) and risk of loss, the Nonconforming Products to Nasco’s designated facility. If Nasco exercises its option to replace Nonconforming Products, Nasco shall, after receiving Buyer’s shipment of Nonconforming Products, ship to Buyer, at Nasco’s reasonable expense and risk of loss, the replaced Products to the Delivery Location. BUYER ACKNOWLEDGES AND AGREES THAT THE REMEDIES SET FORTH IN THIS SECTION 4(b) ARE BUYER’S SOLE AND EXCLUSIVE REMEDIES FOR THE DELIVERY OF NONCONFORMING PRODUCTS.

5.    Price. All prices, discounts, and promotions posted on this Site are subject to change without notice. The price charged for a Product will be the price advertised on this Site at the time the order is placed, subject to the terms of any promotions or discounts that may be applicable. The price charged will be clearly stated in the order confirmation email. Price increases will only apply to orders placed after the time of the increase. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to the total price and will be itemized in Buyer’s shopping cart and in Buyer’s order confirmation email. Nasco strives to display accurate price information, however Nasco may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. Nasco reserves the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

6.   Payment Terms. Buyer acknowledges that Nasco uses a third-party payment processor (“Payment Processor”) and Buyer hereby agrees to Payment Processor’s applicable terms and conditions. Payment must be received by Nasco (or Payment Processor) before Nasco’s acceptance of an order. Nasco (and Payment Processor) accepts all major credit cards for all purchases. Buyer represents and warrants that (i) the credit card information Buyer supplied to Nasco (or Payment Processor) is true, correct and complete, (ii) Buyer is duly authorized to use such credit card for the purchase, (iii) charges incurred by Buyer will be honored by Buyer’s credit card company, and (iv) Buyer will pay charges incurred by Buyer at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of Buyer’s order.

7.    Returns and Refunds. Except for any Products designated on the Site as non-returnable, Nasco will accept a return of the Products in accordance with Nasco’s “Refund Policy” found at https://shop.nascohealthcare.com/policies/refund-policy, provided such return is made within 30 days of delivery with valid proof of purchase and provided such Products are returned in their unopened, unused, original condition and packaging. Returns may be subject to a restocking fee, as further set forth in the Refund Policy. Buyer bears the risk of loss during return shipment. For avoidance of doubt, Buyer must first contact Nasco in accordance with the Refund Policy and receive a return authorization confirmation and number from Nasco in order to initiate any return of Products.

8.   Limited Warranty.

(a) The Products may come with Nasco’s applicable standard limited product warranty in effect at the time for each such Product, which will be provided either on or with the Products at delivery, or electronically through a download or link on Nasco’s website. Nasco shall not be liable for a breach of any limited Products warranty unless: (i) Buyer gives written notice of the defect, reasonably described, to Nasco within 10 days of the time when Buyer discovers or ought to have discovered the defect; (ii) Nasco is given a reasonable opportunity after receiving the notice to examine such Products and Buyer (if requested to do so by Nasco) returns such Products to Nasco’s place of business at Nasco’s reasonable cost for the examination to take place there; and (iii) Nasco reasonably verifies Buyer’s claim that the Products are defective. Notwithstanding anything in these Terms to the contrary, the applicable limited Products warranty shall not apply if: (i) Buyer makes any further use of such Products after giving such notice; (ii) the defect arises because Buyer failed to follow Nasco’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Products; (iii) Buyer alters or repairs such Products without the prior written consent of Nasco; (iv) Buyer subjects the Products to abnormal physical stress or environmental conditions; or (iv) the defect arises due to causes or conditions beyond Nasco’s control.

For avoidance of doubt, the “ALEX” and “AXEL” Patient Simulator Product limited product warranties can be found at the following: https://nascohealthcare.com/products/alex-axel/, and such warranties are incorporated into these Terms by reference.

(b) EXCEPT FOR THE APPLICABLE LIMITED PRODUCTS WARRANTY EXPRESSLY STATED ABOVE IN SECTION 8(a), ALL PRODUCTS UNDER THESE TERMS ARE SOLD BY NASCO ON AN “AS IS” BASIS AND NASCO MAKES NO OTHER REPRESENTATIONS, WARRANTIES OR GUARANTEES OF ANY KIND REGARDING THE PRODUCTS, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, INCLUDING ANY EXPRESS, IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. NASCO’S SOLE OBLIGATION, AND BUYER’S EXCLUSIVE REMEDY, FOR ANY BREACH OF ANY LIMITED PRODUCTS WARRANTY SHALL BE FOR NASCO, IN ITS SOLE DISCRETION, EITHER: (i) REPAIR OR REPLACE SUCH PRODUCTS, OR (ii) CREDIT OR REFUND THE PRICE OF SUCH PRODUCTS AT THE PRO RATA CONTRACT RATE PROVIDED THAT, IF NASCO SO REQUESTS, BUYER SHALL, AT NASCO’S REASONABLE EXPENSE, RETURN SUCH PRODUCTS TO NASCO.

(c) Products manufactured by a third party (“Third Party Product”) may constitute, contain, be contained in, incorporated into, attached to, or packaged together with, the Products. Third-Party Products are not covered by any limited Products warranty. For the avoidance of doubt, NASCO MAKES NO REPRESENTATIONS, WARRANTIES OR GUARANTEES OF ANY KIND REGARDING THE THIRD PARTY PRODUCTS, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, INCLUDING ANY EXPRESS, IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

(d) WITHOUT LIMITING THE GENERALITY OF THE FOREGOING IN SECTION 8, BUYER ASSUMES ALL RISK AND LIABILITY FOR THE RESULTS OBTAINED BY THE USE OF ANY PRODUCTS, WHETHER IN TERMS OF GENERAL EFFECTIVENESS, SUCCESS OR FAILURE, AND REGARDLESS OF ANY ORAL OR WRITTEN STATEMENTS MADE BY NASCO, BY WAY OF TECHNICAL ADVICE, RECOMMENDATIONS, CONSULTATION, SUGGESTIONS OR OTHERWISE, RELATED TO THE USE OF THE PRODUCTS.

9.   Limitation of Liability.

(a) NOTWITHSTANDING ANYTHING TO THE CONTRARY, IN NO EVENT SHALL NASCO BE LIABLE TO BUYER OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, ENHANCED, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING ANY LOST PROFITS OR REVENUE, DOWN TIME, LOSS OF BUSINESS OPPORTUNITY, DIMINUTION IN VALUE OR OTHER ECONOMIC LOSSES), WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT NASCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.

(b) IN NO EVENT SHALL NASCO’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EXCEED THE TOTAL AMOUNT PAID BY BUYER TO NASCO FOR THE PRODUCTS WHICH ARE THE SUBJECT OF THE APPLICABLE CLAIM.

10. Intellectual Property Rights. Nasco, its licensors and third party providers are and will remain the sole and exclusive owners of all intellectual property rights in and to each Product and any related specifications, instructions, documentation or other materials, including, but not limited to, all related copyrights, patents, and trademarks and other intellectual property rights. Buyer does not and will not have or acquire any ownership of these intellectual property rights in or to the Products, or of any intellectual property rights relating to those Products. Buyer shall not: (i) take any action that may interfere with any of Nasco’s rights in or to Nasco’s intellectual property rights in and to the Products; (ii) make any claim or take any action adverse to Nasco’s ownership of Nasco’s intellectual property rights in and to the Products; (iii) alter, obscure or remove any of trademarks, copyright notices, patent or patent pending notices, or any other proprietary rights notices or information placed on the Products or their labels, packaging or containers; or (iv) alter, adapt, copy, modify, create a work of, reverse engineer or otherwise attempt to discover any source code for any part of the Products or the intellectual property rights of Nasco.

11.   Buyer Indemnification. Buyer shall defend, indemnify and hold Nasco and its parent company, affiliates and subsidiaries and their respective officers, directors, owners and agents harmless from and against any and all third-party claims, causes of action, proceedings, losses, damages, liabilities, judgment, settlements, costs and expenses (including, without limitation, actual attorneys’ fees and other costs and expenses of litigation) resulting from or otherwise connected with any of the following: (a) bodily injury, death or property damage caused by Buyer or its employees’ or agents’ acts or omissions with respect to their use of the Products; and (b) any breach of the terms and conditions of these Terms by Buyer or its employees or agents.

12. Compliance with Law; Obligations. Buyer shall comply with all applicable laws, regulations, and ordinances. Buyer shall comply with all export and import laws of all countries involved in the sale of the Products (including, without limitation, US export control laws and regulations, including the Export Administration Regulations and the International Traffic in Arms Regulations). Buyer assumes all responsibility for shipments of Products requiring any government import clearance. Buyer shall not, and shall not permit any third parties to, directly or indirectly, export, reexport, release, sell, re-sell, transfer or otherwise dispose of any Products to any jurisdiction or country to which, or any person or entity to whom, the export, reexport, release, sale, re-sale, transfer or disposal of any Products is prohibited by applicable federal or foreign law, regulation, or rule.

13.  Force Majeure. Nasco shall not be liable or responsible to Buyer, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any term or condition of these Terms, when and to the extent such failure or delay is caused by or results from the following force majeure events (each a “Force Majeure Event”): acts of God; flood, fire, explosion, tornado, earthquake, hurricane or other natural disaster; epidemic, pandemic, viral or bacterial outbreak; war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riots or other civil unrest; governmental orders, laws, emergency proclamations, or quarantine restrictions; actions, embargoes or blockades in effect on or after the effective date of these Terms; action by any governmental authority; national or regional emergency; shortage or unavailability of materials; shortage or unavailability of labor, strikes, labor stoppages or slowdowns or other industrial disturbances; shortage or unavailability of adequate power or transportation facilities; and/or other events (whether or not foreseeable or similar in type or nature to the previously listed Force Majeure Events) beyond the control of Nasco. Nasco shall resume the performance of its affected obligations as soon as reasonably practicable after the removal of the cause of the Force Majeure Event.

14. Waiver. No waiver by Nasco of any of the provisions of these Terms are effective unless explicitly set forth in writing and signed by Nasco. No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from the Terms operates or may be construed, as a waiver thereof. No single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

15.  Assignment. Buyer shall not assign any of its rights or delegate any of its obligations under these Terms without the prior written consent of Nasco. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves Buyer of any of its obligations under these Terms.

16. No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than Buyer.

17. Governing Law. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of New York.

18. Arbitration. Any legal suit, action, or proceeding arising out of or relating to these Terms shall be settled by binding arbitration before a single arbitrator, with such arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules in effect on the date the proceeding is initiated. The arbitrator shall apply the substantive laws of the State of New York. The arbitration hearing and all related proceedings shall be conducted in New York, New York in English. The arbitrator shall be neutral and independent from either party and knowledgeable in the subject matter of the dispute. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Notwithstanding anything in this Section to contrary, the parties expressly agree that a court of competent jurisdiction may enter a temporary restraining order or an order enjoining a breach of these Terms pending a final award or further decision or order by the arbitrator. Such remedy, however, shall be cumulative and nonexclusive, and shall be in addition to any other remedy to which the parties may be entitled. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision in this Section is void, voidable or otherwise invalid. If any provision of this Section is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced. Except to the extent required by applicable law or as may be necessary to enforce their respective rights and remedies under this Section, the parties agree to keep confidential the nature of dispute to be submitted to arbitration, all submissions made by the parties in connection with any arbitration proceeding or hearing, and the content of the arbitration proceedings and hearings.

19. Relationship of the Parties. The relationship between the parties is that of independent contractors. Nothing contained in the Agreement shall be construed as creating any agency, partnership, joint venture, or other form of joint enterprise, employment, or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.

20. Notices.

(a) To Buyer. Nasco may provide any notice to Buyer under these Terms by: (i) sending a message to the e-mail address Buyer provides, or (ii) posting to the Site. Notices sent by e-mail will be effective when Nasco sends the e-mail and notices Nasco provides by posting will be effective upon posting. It is Buyer’s responsibility to keep Buyer’s e-mail address current.

(b) To Nasco. To give Nasco notice under these Terms, Buyer must contact Nasco as follows: (i) by email; transmission to [email protected] (with confirmation of transmission); or (ii) by personal delivery, overnight courier or registered or certified mail to 16 Simulaids Drive, PO Box 1289, Saugerties, NY 12477, USA. Nasco may update the email address or address for notices to Nasco by posting a notice on the Site. Notices provided by Buyer to Nasco will be effective only: (a) upon receipt of Nasco, and (b) if Buyer has complied with the requirements of this Section.

21. Severability. If any term or provision of these Terms are invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction.

22. Entire Agreement. The order confirmation, these Terms, Nasco’s Website Terms of Use, and Nasco’s Privacy Policy will be deemed the final and integrated agreement between Nasco and Buyer on the matters contained in these Terms.

23. Survival. Provisions of these Terms which by their nature should apply beyond their terms will remain in force after any termination or expiration of these Terms including, but not limited to, the following: Sections 6, 8 – 12, and 14 – 23.

24. ALEX/AXEL Product Software Sublicense and Renewal Fees.

(a) Nasco or its licensors exclusively own all intellectual property in the Nasco “ALEX” and “AXEL” Products (each a “Nasco Simulator”). The Nasco Simulators contain and utilize certain software (“Vendor Software”), which is owned by a third party software vendor (“Software Vendor”) and has been licensed to Nasco. Buyer’s access and use of the Vendor Software is subject to Buyer agreeing to Software Vendor’s terms and conditions for the Vendor Software, which will be provided to Buyer online or in electronic or printed form by the Software Vendor (“Software Vendor Terms”). Upon payment of all amounts and subscription fees relating to the Nasco Simulators, Buyer is granted a limited, revocable, non-sublicensable, non-exclusive sublicense to use the Vendor Software solely in accordance with and subject to this Agreement, the Software Vendor Terms, and any user documentation Nasco (or Software Vendor) may provide, including any and all updates, upgrades, new versions and replacements of the Vendor Software (all of which becomes part of the Vendor Software). Buyer may not rent, lease, sublicense or otherwise transfer any rights in the Vendor Software or the Nasco Simulators to a third party. Buyer may not alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code which is derived from the Vendor Software or the Nasco Simulators. Buyer shall defend, indemnify, and hold Nasco harmless from any claims, liabilities, or damages, including actual attorneys’ fees, caused in whole or in part by any violation of this sublicense or any other misuse of the Vendor Software or the Nasco Simulators.

(b) Buyer acknowledges and agrees that the “ALEX” Nasco Simulators come with a subscription to the Vendor Software for five (5) years from the date of Buyer’s registration if Buyer purchased an “ALEX Lite”, “ALEX Plus”, or “ALEX Pro” Nasco Simulator (the “Initial Software License Term”). AFTER EXPIRATION OF THE INITIAL SOFTWARE LICENSE TERM, IN ORDER TO ACCESS OR USE THE VENDOR SOFTWARE WITH THE “ALEX” NASCO SIMULATORS (INCLUDING ALL ONLINE OR COMPUTERIZED SIMULATION FUNCTIONALITY AND FEATURES), BUYER MUST ADDITIONALLY PAY FOR ANNUAL VENDOR SOFTWARE SUBSCRIPTION RENEWALS, IN ACCORDANCE WITH THE THEN-CURRENT PRICING.